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CORONAVIRUS: Latest situation in the surgery

During this uncertain time we have put in the following measures and ask you follow these instructions to try and keep the surgery as safe as we possibly can.

 Please DO NOT come to the surgery unless you have been asked to attend.

💊 If you require a prescription and have access to the internet, please request your prescription via email (ibstockhouse@nhs.net), SystmOnline or the NHSapp.
If you, or someone you know does not have internet access we have an external letterbox to the front of the building (to the left of the front door). Alternatively we can take your request over the telephone.
Please remember to include your name and date of birth on any written request.

📞📱All doctor and nurse appointments where possible will be conducted via telephone call. It would be helpful during this time for our patients to purchase:
 A home blood pressure machine (these are around £15)
⚖️ A set of weighing scales

📞📱Please only contact the surgery via telephone during this time if it is urgent as we are receiving a large increase in telephone calls to the surgery. Where possible please contact us by email

We would like to take this opportunity to thank all of our patients for your continued support and cooperation during this time.

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Home Visits

If you feel that you or a relative or friend needs a home visit please call the surgery before 10am if possible. The doctor will usually telephone before visiting to collect information and decide if a visit is clinically necessary.

Our team is dedicated to providing the best possible care but seeing a patient at home rather than in the surgery has a lot of disadvantages. Facilities at home can never be as good as at the surgery and travelling takes up a lot of time which we would rather spend with patients. (Our doctors typically speak to at least four patients in the time it takes to do a single home visit.)

For these reasons the final decision on whether to visit at home rests with the doctor.

Many of our home visits are now carried out by our Emergency Care Practitioners, Hayley Jones and Steve Sawbridge. They have many years of experience of seeing patients out in the community and are also used to dealing with emergency situations.

Minibus

We are fortunate to be able to use the Ibstock Community College minibus on Tuesday and Friday mornings to pick up patients and bring them to our Ibstock surgery for appointments. There are limited spaces on the bus so we would kindly ask that only patients who have no other means of getting to the surgery use this service.

The bus has a lift for any patients using wheelchairs or who are unable to use the steps to get onto the bus.

If you would like to use the bus, please arrange this via Ibstock reception.

 

 
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