Enhanced Access - Patient Engagement Survey -

Please complete it won't take more than a minute or two.

As part of the ongoing NHS transformation, in 2019 the 12 GP practices in North West Leicestershire came together to form a Primary Care Network. All practices are required to open between the core hours of 08:00 and 18:30 and from 1st October 2022 the Primary Care Network will be asked to provide extra hours outside of core hours which will be known as Enhanced Access. We are keen to understand what you, as patients, would like to see available and we will use your feedback to help model the new service.

 Please click on the link below to complete our short survey. This should take you no more than 5 minutes to complete.

 Thank you for having your say.

 North West Leicestershire Primary Care Network



Current Vacancies

We are hiring

Ibstock & Barlestone Surgeries are seeking new members to join our friendly, hardworking and forward-thinking Patient Services Team.


We are looking for two highly motivated team members with a positive, can-do attitude.


Position one is for 34.5 hours per week:

Monday: 8am – 4:30pm

Tuesday: 8am – 4:30pm

Wednesday: 8am – 4:30pm

Thursday: 8am – 12:30pm

Friday: 8am – 4:30pm


Position two is for 22.5 hours per week:

Monday: 10am – 6pm

Wednesday: 8am – 4pm

Friday : 10am – 6pm


Please note this role requires the ability to work at either of the practices two sites and move between them at short notice.

Applicants must also be flexible to help cover sickness and holiday.


The ideal candidates will have experience in a fast-paced customer service role and have the ability to abide by strict confidentiality guidelines and legislation and the responsibility this brings. A good knowledge of IT is essential and experience of working in General Practice is desirable, however training will be provided to the ideal candidates.


This is a challenging and rewarding role requiring initiative, intelligence, excellent communication skills, tact and discretion and provides a range of administration duties such as:

  • Ensure an effective, professional, and efficient service is provided to patients and any other visitors to the practice.
  • Booking, cancelling, and amending appointments. Including taking basic clinical details and signposting patients. 
  • Dealing with general enquiries via multiple platforms including but not limited to face to face, email, SMS text message, the clinical system, letter, and telephone.
  • Adding patient correspondence and coding data onto the clinical system.

 Full job description and person specification can be seen here.


Benefits of working with Ibstock & Barlestone Surgeries: 

  • Competitive salary
  • Generous annual leave (4.5 weeks per year plus Bank Holidays pro rata (and your Birthday!))
  • Auto-enrolment into the generous NHS pension scheme


How to apply:

If you are interested in the above position, please email your CV and a covering letter to:

Please indicate on your application which position you wish to apply for.


Closing date: Friday 8th July 2022

Interviews to be held on: Tuesday 12th July 2022

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