This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

CORONAVIRUS: Latest situation in the surgery

During this uncertain time we have put in the following measures and ask you follow these instructions to try and keep the surgery as safe as we possibly can.

 Please DO NOT come to the surgery unless you have been asked to attend.

💊 If you require a prescription and have access to the internet, please request your prescription via email (ibstockhouse@nhs.net), SystmOnline or the NHSapp.
If you, or someone you know does not have internet access we have an external letterbox to the front of the building (to the left of the front door). Alternatively we can take your request over the telephone.
Please remember to include your name and date of birth on any written request.

📞📱All doctor and nurse appointments where possible will be conducted via telephone call. It would be helpful during this time for our patients to purchase:
 A home blood pressure machine (these are around £15)
⚖️ A set of weighing scales

📞📱Please only contact the surgery via telephone during this time if it is urgent as we are receiving a large increase in telephone calls to the surgery. Where possible please contact us by email

We would like to take this opportunity to thank all of our patients for your continued support and cooperation during this time.

Top of Form

 

Test Results

Please call after 11am to enquire about your test results as our reception staff will have more time to deal with your call after that time.

Most test results come back within 3 to 5 days but a few take significantly longer. When you have your test you should be told how long it is likely to be before the results come back. 

Due to the large number of tests we undertake, we ask patients to call for their results as we don't have sufficient staff to contact everybody individually.  When you do call us the reception team can tell you if the doctor has commented that your results are normal or if you need to speak further with the doctor. They are not allowed to give any other information. 

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website