Ordering repeat prescriptions
What is changing?
The way repeat prescriptions are ordered is changing. From 30th June 2019 you will have to order your repeat prescriptions directly through the practice, and not your high street or internet pharmacy or appliance contractor.
What is not changing?
If you already order repeat prescriptions directly through your GP practice this change will not affect you. When you order your repeat prescription directly through the practice, your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if they offer this service.
How do I order my prescription through my GP practice?
You can order repeat prescriptions through the practice:
- by post or
- in person by using the tick slip, which is the right-hand side of your prescription which lists your current repeat medication.
Find out more on the West Leicestershire CCG website.
New Physiotherapy Direct Service
There is a new direct booking service which patients can use to book themselves an appointment with a physiotherapist. Please see our Physiotherapy Direct Service page for more information.
Change to repeat prescription timings
Due to the volume of repeat prescriptions we get, we have made the decision to increase the time to process these to 3 working days. This will mean that there will be fewer delays and repeat prescriptions should be ready on time after 3 working days notice. We thank patients for their understanding of this change.
Ordering repeat medication and booking appointments online
Would you like to order your repeat medication or pre-book telephone appointments online?
If the answer is yes we can help.
We’re holding a number of drop-in sessions where patients can come and register for our online services, and then we’ll be on hand to show you how to log on if you’d like us to. Please bring two forms of ID to the sessions, one must be photo ID such as a driving licence or passport and the other should be proof of address dated within the last 3 months.
The sessions are taking place at our Ibstock surgery on:
Tuesday 19th February
10am until 12.30pm and 2.30pm until 3.30pm
Wednesday 20th February
10am until 12.30pm and 2.30pm until 3.30pm
Monday 25th February
3.30pm until 4.30pm
If you’re interested in having this service but can’t make one of these sessions, please email us on firstname.lastname@example.org and we’ll send you the forms so you can register.
Have you recently moved to the area and not yet registered with us?
Please register with us as soon as you can and before you need to use our services. This makes it much easier and quicker for us both when you need an appointment. Our patient registration forms can be downloaded from our website: www.ibstockhousesurgery.nhs.uk. Alternatively pop in and see us at one of the sessions above and we can get the forms filled in there and then.
Evening and Weekend GP Appointments
There are now appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, our GPs may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and are unlikely to be with one of our GPs or nurses.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
If you would like more information please see the West Leicestershire CCG website: https://www.westleicestershireccg.nhs.uk/latest-news/268-extended-access-appointments
Active Signposting by Reception
We have made an agreement between our two surgeries and the local chemists. Now when a patient calls the surgery for an appointment, the receptionist will ask for the patient’s symptoms as usual but if the patient is showing symptoms of an ailment that can be dealt with by the pharmacist, the receptionist will ask the patient to contact the chemist for help.
The list of ailments has been agreed between the doctors and the local pharmacists. By doing this we hope to ensure that patients are dealt with by the correct person first time, thus benefitting patients.
Frequently Asked Questions
We are regularly asked the same questions by patients about how are surgery works. So we've put together a document answering as many of these questions as we can. To download the document or read the answers please go to our Frequently Asked Questions page.
We're encouraging patients to sign up for Organ Donation.
If you needed an organ transplant would you have one? If so please help those in need of a transplant by opting to donate organs and tissue.
If this is something you'd like to do please follow the link and sign up here. Organ Donor Register
Off to Uni? Get your Meningitis vaccination now.
Some strains of Meningitis are on the rise in the teens and early 20s age groups. This is a very unpleasant disease which can leave you with devastating side effects.
We are currently giving this vaccination to anybody whose date of birth falls between;
01.09.98 to 31.08.99 and 01.09.99 to 31.08.02.
In addition if your date of birth falls between 01.09.96 and 31.08.98 or you're in your first year of university and under age 25, you are eligible.
Please ring and book with reception. Thanks
Teenager wanting advice from the school nurse? Text messaging service now live.
To get advice from the school nurse text 0752 061 5387
New text messaging service for parents/carers of children 0-19.
To get advice from the Public Health nurses (Health Visitors and School Nurses) you can text on:
0752 061 5382
And they can advise on things such as Feeding and Nutrition, Child development, Parenting advice and support, Emotional health and wellbeing, Behaviour difficulties and Family health.