Ibstock SurgeryTel: 01530 263467
Barlestone SurgeryTel: 01455 299920
From 30th June pharmacies will no longer be able to order prescriptions on behalf of patients at this practice. See our Latest News page for more information.
In order to make sure that you can see a doctor when it’s really necessary, we run a system where all patients are spoken to by a doctor or our emergency care practitioner prior to being given an appointment. This means that if your query can be dealt with quickly over the phone, it will be (so saving you and us time). However if a doctor needs to see you they will organise an appointment for you usually the same day, the exception to this will be if you can’t come down or if the most appropriate doctor for you to see isn’t in that day.
The doctors have asked the receptionists to ask patients for a brief reason for needing to speak to the doctor. This is so that they can call any urgent cases first, for example if a patient had chest pain the doctor would want to ring them before somebody who had a sore throat. This does mean that it can sometimes be several hours before the doctor rings a patient back. However if you are on the list they will ring you. If there are times it won’t be convenient for you to take the call just let our receptionists know and they will make a note for the doctor. The doctor will then do their absolute best to call you when it’s convenient. However due to the nature of medicine the doctor doesn’t know how long any call or appointment will take and so sometimes it just isn’t possible.
They will try you 3 times but after that if they can’t reach you they will ask you to rebook.
We also offer early morning appointments Monday - Friday. These are pre- bookable, from 7.20am until 7.50am.
Please note, we advise patients to telephone the surgery to make appointments rather than come down. This is to save time, as you may be politely asked to go home and wait for a call from the duty doctor.
If you are unable to attend your appointment, please let us know so we can offer this to another patient.
If you feel that you or a relative or friend needs a home visit please call the surgery before 10am if possible. The doctor will usually telephone before visiting to collect information and decide if a visit is clinically necessary.
Our team is dedicated to providing the best possible care but seeing a patient at home rather than in the surgery has a lot of disadvantages. Facilities at home can never be as good as at the surgery and travelling takes up a lot of time which we would rather spend with patients. (Our doctors typically speak to at least four patients in the time it takes to do a single home visit.)
For these reasons the final decision on whether to visit at home rests with the doctor.
Many of our home visits are now carried out by our Emergency Care Practitioners, Hayley Jones and Steve Sawbridge. They have many years of experience of seeing patients out in the community and are also used to dealing with emergency situations.
We are fortunate to be able to use the Ibstock Community College minibus on Tuesday and Friday mornings to pick up patients and bring them to our Ibstock surgery for appointments. There are limited spaces on the bus so we would kindly ask that only patients who have no other means of getting to the surgery use this service.
The bus has a lift for any patients using wheelchairs or who are unable to use the steps to get onto the bus.
If you would like to use the bus, please arrange this via Ibstock reception.
If you wish to speak to a Doctor or a Nurse on the telephone, please call the Surgery and they will arrange this for you.
For more information about keeping your health records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
Keeping your online health and social records safe and secure.
We are fortunate to have our own minibus which we use on Tuesday and Friday mornings to pick up patients and bring them to our Ibstock surgery for appointments. There are limited spaces on the bus so we would kindly ask that only patients who have no other means of getting to the surgery use this service.
If you would like to use the bus, please telephone to arrange this via Ibstock reception.
There are now appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, our GPs may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and are unlikely to be with one of our GPs or nurses.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
If you would like more information please see the West Leicestershire CCG website: https://www.westleicestershireccg.nhs.uk/latest-news/268-extended-access-appointments
Patients are now able to speak to the Physiotherapy service if they have something such as a sprain, injury, arthritis or back pain which you believe may be helped by physiotherapy. This is for patients aged 16 and over.
Please call 0300 300 0046 Monday to Friday 08:00 - 16:00
You will be registered and then a physiotherapist will ring you within 2 working days to discuss your condition and the best way to manage it.
For more details please see the poster here.
If you have back or neck pain and are experiencing altered sensation in your bladder or bowels, or pins or needles in both arms and legs, we would advise you to seek immediate medical advice first.
This service is not suitable for individuals experiecing neurological problems (ie stroke/Parkinson's), breathing problems, continence or children and young people under 16.
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